Resume

• Delivered cross-functional analytics and reporting to support strategic decision-making and program oversight.
• Translated operational and financial data into executive-ready insights, identifying trends, risks, and improvement opportunities.
• Automated the Monthly Business Review (MBR) reporting process by redesigning data workflows and standardizing reporting outputs, reducing preparation time by approximately 80%.
• Partnered with stakeholders across Transformation, Operations, and Customer Experience to define business requirements and improve workflows.
• Supported governance and program tracking efforts to ensure alignment with timelines, budgets, and organizational objectives.
• Enhanced reporting structures and data processes to improve visibility, accuracy, and operational efficiency.

• Provided data analytics and consultation related to program financials for various commercial, government and healthcare clients with approximately 5,000 contractors and over $1 Billion in annual spend volume
• Supported various client service teams of over 70 account directors, program managers and client service consultants by developing complex analyses, dashboards, ad hoc deliverables and recurring reports to provide key business intelligence data and valuable financial information while supporting data integrity, utilizing programs such as Tibco Spotfire, Power BI, Power Query, SQL and Microsoft suite applications
• Created quality business review presentations to convey company's value proposition in the context of the client's needs
• Assisted with the implementation and launch of 10 new contingent workforce management programs
• Developed ways to automate various tasks, dashboards and reports within the department, and assisted in implementation throughout various teams increasing time savings by a minimum of 15%

• Led Medicaid, Medicare, MITA, and Business Process Management initiatives for the California Department of Health Care Services (DHCS).
• Conducted enterprise business capability assessments and process re-engineering aligned with CMS, MITA, and Medicaid program requirements.
• Supported governance and oversight of enterprise-wide IT initiatives, ensuring strategic alignment with federal compliance and certification standards.
• Developed executive dashboards, reports, and presentations to support data-driven decision-making and program transparency.
• Utilized Jira, Confluence, and SharePoint to manage requirements, track implementation progress, and coordinate cross-functional stakeholders.
• Supported data assessment and conversion planning efforts by analyzing legacy data sources, defining data mapping requirements, and validating data readiness for enterprise system initiatives.
• Collaborated with technical teams and business stakeholders to ensure data quality, completeness, and alignment with CMS and Medicaid reporting requirements during system modernization efforts.
• Reviewed and validated converted datasets and reports to ensure accuracy, consistency, and usability for operational and executive stakeholders.

• Developed analytics framework for a new app on the Apple Store using Google Analytics and Looker Studio
• Created custom dashboards for real-time data monitoring and reporting to stakeholders
• Oversaw end-to-end analytics implementation, from design to execution, enhancing data-driven decision-making
• Integrated analytics solutions with development processes, optimizing user experience and data flow
• Set up processes for data querying, supporting complex insight generation
• Updated analytics strategies continuously based on app evolution and user feedback

• Assisted in the implementation of HubSpot CRM to streamline client sales process
• Tracked and analyzed reports covering budgets, operational activities and department metrics
• Researched and established relationships with potential vendors and distributors within target markets

California State Polytechnic University, Pomona

Bachelor of Arts, (B.A.) Business Administration

Sierra College

Associate of Arts (A.A.) Business Administration

Languages

English - Native | Portuguese - Native | Spanish - Working Proficiency